[BIG TECH]■ STORY TIMELINE
UK URGED TO GUARANTEE RIGHT TO HUMAN CUSTOMER SERVICE
Citizens Advice has called on UK service providers to stop over-relying on AI chatbots for customer support and guarantee access to human representatives. Research shows chatbots waste time and delay problem-solving for over half of users.
The Guardian — Technology+0m
Citizens Advice says providers of services such as energy, banking, phone and internet should guarantee the ‘right to ta…