T-MOBILE'S PLAN MIGRATION ACCIDENTALLY KILLED FREE LINES

T-Mobile's recent effort to transition customers to new plans went awry when the process inadvertently canceled complimentary lines that qualified users had earned through previous promotions. Affected customers reported discovering their free lines removed after the migration completed. T-Mobile confirmed the mistake and stated it would manually restore canceled free lines for impacted accounts. However, the restoration comes with a catch: any price increases associated with the plan migration itself will not be reversed. Customers will keep the higher rates they were moved to, even as their free lines are restored. The incident highlights operational challenges T-Mobile faced executing the large-scale migration. The carrier has not disclosed how many accounts were affected or provided a timeline for completing all restorations.