PETLIBRO FACES BACKLASH OVER FEEDER OUTAGE CLAIMS

Petlibro users reported their smart pet feeders failed to dispense food during a recent outage, leaving pets unfed. The company responded by claiming the devices are designed to perform scheduled feedings without internet connectivity. Users disputed this assertion, stating their feeders did not operate during the downtime. The contradiction has sparked frustration across social media and user forums, with some accusing Petlibro of misrepresenting the product's capabilities. Petlibro has not provided a detailed technical explanation for the outage or acknowledged specific user cases. The incident raises questions about device reliability and the company's communication during service failures. Smart pet feeders rely on cloud connectivity for scheduling and remote monitoring. If offline functionality is limited or non-functional, users need clear documentation about failure modes and backup feeding options.