DISCORD DATA SHOWS PLATFORM KNEW TEEN'S REAL AGE

The parent contacted Discord support after their teenager initially misrepresented their age during account creation. Throughout the support process, the company failed to acknowledge possessing accurate age information, according to the father's account. Data from the breach confirmed Discord's systems contained the teen's correct age prior to the security incident. This suggests the platform had age verification mechanisms in place but did not cross-reference them during the support interaction. The incident highlights a disconnect between Discord's data collection practices and its customer service operations. While the platform collects age information—potentially through payment methods, phone verification, or other means—support teams may not have access to or regularly consult this data when handling account matters. Discord's terms of service require users to be at least 13 years old. The company has not publicly commented on the specifics of this case or how age verification data is utilized across its support systems.